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Postal Address :
PO Box 166, Euroa, Victoria 3666
Phone :
Greg Fleming
Debra Fleming
0412 020 406
0409 359 933

(03) 90185511

Email :
Website :







Course Duration. PAGEREF _Toc388603296 \h 6

Course Delivery Locations PAGEREF _Toc388603297 \h 6

Course Costs and Payment Terms PAGEREF _Toc388603298 \h 6

Public Courses - Costs PAGEREF _Toc388603299 \h 6

Course Quotes, PAGEREF _Toc388603300 \h 6

Course Deposits & Fees PAGEREF _Toc388603301 \h 6

Payment Methods PAGEREF _Toc388603302 \h 7

Cancellation. PAGEREF _Toc388603303 \h 7

Illness or other unforeseen circumstances PAGEREF _Toc388603304 \h 7

Refund Policy and Procedure. PAGEREF _Toc388603305 \h 7

Guarantee of Training. PAGEREF _Toc388603306 \h 8


Course Entry Requirements PAGEREF _Toc388603308 \h 8

Age of Learners PAGEREF _Toc388603309 \h 8

Course sizes PAGEREF _Toc388603310 \h 8

Diverse Learner Needs PAGEREF _Toc388603311 \h 8

Reasonable Adjustments PAGEREF _Toc388603312 \h 8

Learners with a Disability. PAGEREF _Toc388603313 \h 9

Competency Based Training. PAGEREF _Toc388603314 \h 9

Flexible delivery of Learners training. PAGEREF _Toc388603315 \h 9

Training Package Requirements PAGEREF _Toc388603316 \h 9

Industry consultation. PAGEREF _Toc388603317 \h 10

Validation and Moderation. PAGEREF _Toc388603318 \h 10

Superseded Units/Qualifications PAGEREF _Toc388603319 \h 10

Employability Skills PAGEREF _Toc388603320 \h 10

Learning Methods PAGEREF _Toc388603321 \h 11

Recognition of Learner Prior Learning (RPL) PAGEREF _Toc388603322 \h 11

Recognition of Current Qualifications/Credit Transfer Policy and Procedure. PAGEREF _Toc388603323 \h 12

Induction requirements at the training course. PAGEREF _Toc388603324 \h 12

Assessment Policy. PAGEREF _Toc388603325 \h 13

Assessment Procedure. PAGEREF _Toc388603326 \h 13

Assessment Methods PAGEREF _Toc388603327 \h 13

Assessment Sign off PAGEREF _Toc388603328 \h 16

If a learner is deemed “Not Yet Satisfactory”. PAGEREF _Toc388603329 \h 16



Replacement of Statements of Attainment PAGEREF _Toc388603332 \h 17

RECORD KEEPING. PAGEREF _Toc388603333 \h 17

Access to Learners Records PAGEREF _Toc388603334 \h 17

Current Contact Details PAGEREF _Toc388603335 \h 18

Privacy. PAGEREF _Toc388603336 \h 18


OH&S AND WHS duties PAGEREF _Toc388603338 \h 19

Delta Training Management: PAGEREF _Toc388603339 \h 19

Staff, contractors, Learners and visitors: PAGEREF _Toc388603340 \h 19

Monitoring and review. PAGEREF _Toc388603341 \h 19

Safety & Health. PAGEREF _Toc388603342 \h 19

UV/ Sun exposure. PAGEREF _Toc388603343 \h 20

Accidents, Injuries and Near Misses PAGEREF _Toc388603344 \h 20

Investigating incidents and accidents PAGEREF _Toc388603345 \h 20


Legislation in Training. PAGEREF _Toc388603347 \h 21



General Support PAGEREF _Toc388603350 \h 23

Medical Support PAGEREF _Toc388603351 \h 23

Language, Literacy & Numeracy (LNN) Support PAGEREF _Toc388603352 \h 23

Literacy. PAGEREF _Toc388603353 \h 23

Language. PAGEREF _Toc388603354 \h 23

Numeracy. PAGEREF _Toc388603355 \h 23

Cheating & Plagiarism.. PAGEREF _Toc388603356 \h 24

Disciplinary Procedure. PAGEREF _Toc388603357 \h 24


Learner misconduct & disciplinary procedures PAGEREF _Toc388603359 \h 25

RPL & RCC/Credit Transfer Application Form.. PAGEREF _Toc388603360 \h 27






The learner being assessed


The company representative who purchases training and assessment services with Delta Training


The learner has successfully completed all the required task and assessments to be deemed competent for the Unit of Competency being assessed.

Competency Based Training

A Candidate must demonstrate competence across each of the defined units in the course to achieve the Statements of Attainment.

Compliance Manager

The Learner who ensures all documents meet the legislative requirements


A unit/units of instruction in related subjects, lasting one, two or three days 

Course Co-ordinator

The Learner takes the bookings and is the contact Learner for the Clients, Individuals and Learners.

Course Size

The number of learners enrolled in the Course

Formative Assessment

Provides feedback and information during the instructional process, while learning is occurring.


The Learner who purchases training and assessment services with Delta Training


The Learner enrolled in the training course

Managing Partner

Owner of Delta Training

Non-accredited Training

See Non-recognised training

Non-recognised Training

Training products and services operating outside the nationally recognised VET standards

Not Yet Satisfactory

The Learner requires further training


The recognition on the completion of a nationally accredited units of competency which equal a certificate or higher


The learner has successfully completed the task.

Statements of Attainment

The recognition on the completion of a nationally accredited short course /unit of competency

Summative Assessment

Takes place after the learning has been completed and provides information and feedback that sums up the teaching and learning process


A task is a defined activity to be completed during the course, to allow the candidate to be assessed as satisfactory.


The Learner who will train and assess you at the course. All training staff are chosen on the basis of having the required qualifications, skills, knowledge, experience and attitude for the position. Delta Training follows employment legislation and promotes Equal Employment Opportunities in its recruitment practices.


Unit of Competency - A component of a nationally accredited a certificate or higher qualification within the Australian Qualifications Framework



The information contained in this document has been developed to assist Learners who are undertaking a course with Delta Training to enable the Learner to understand their rights and responsibilities. Delta Training wants to make sure that you have access to all the relevant information as you embark on your learning experience. This handbook will help you make informed decisions and understand how you can seek assistance when needed.


Course Duration

The duration of each course varies and depends on the course that is being delivered. Duration times are indicated for each course listed in Course Fees.

Course Delivery Locations

All Training by Delta Training is delivered face-to-face in at our Euroa Training Centre 34-36 Railway St, Euroa, 3666 or at a suitable location negotiated with the clients.

Course Costs and Payment Terms

Public Courses - Costs

Public Courses

Note: that these apply to specific Public courses and the amounts indicated are per Learner.

Company course prices will be evaluated depending on learner numbers see Payment terms Course Quotes  

Confined Space Awareness

1 day

$330 per Learner inc GST

Confined Space Entry

2 day

$550 per Learner inc GST

Confined Space Refresher

1 day

$330 per Learner inc GST

Confined Space Entry and Breathing Apparatus

3 day

$880 per Learner inc GST

Breathing Apparatus

1 day

$330 per Learner inc GST

Work Safely at Heights

1 day

$330 per Learner inc GST

Issue Work Permits

1 day

$330 per Learner inc GST

Control traffic with stop-slow bat

1 day

$220 per Learner inc GST

Course Quotes,   

Company Clients

  • Company client’s fees and charges are available on request via the Course Coordinator. A Delta Training Quotation and Course Booking Form will be supplied via email including course details and acceptance requirements.


  • Individuals fees and charges are as per Public Courses table above. The course coordinator will supply via email a Delta Training Quotation and Course Booking Form including course details and acceptance requirements.

Course Deposits & Fees

Company Clients

  • The payment of the deposit of $1000.00 or the cost of the quote (if less than $1000.00) will be required prior to commencement of the course.

  • Corporate clients, following a successful credit reference check, will be offered an invoice as agreed to by Delta Training.

  • The standard terms of the agreement are 7 days from the receipt of invoice. All invoices will be emailed to the contact Learner, unless Delta Training is advised in writing of other arrangements.

  • When a Company accepts places offered by Delta Training and pays the fees, or deposit, it means a binding contract is created between the Company and Delta Training.

  • Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Delta Training.


  • Full payment is required prior to the learner being confirmed onto any Public Course. Strictly NO course places will be Reserved OR Held until payment is made in full.

  • When an applicant accepts a place offered by Delta Training and pays the fees, it means a binding contract is created between the Learner and Delta Training.

  • Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Delta Training. (See refunds Policy)

Payment Methods

Delta Training accepts the following payment methods:

  • Credit Cards (VISA, MASTERCARD)

  • Direct Electronic Funds Transfer into our bank account.

  • Cash Payments

  • Company Cheque

  • Learneral Cheque

  • Bank Cheque

Delta Training will not provide certificate’s until full payment is made or in the case of a cheque, it has been cleared by the bank.


Delta Training reserves the right to postpone or reschedule a course if adequate numbers are not attained. In such case a learner will be entitled to a full refund if the rescheduled date is unsuitable.

Where a group booking has been made and a cancellation is requested by the client, Delta Training reserves the right to charge a cancellation fee as per the signed course booking form, in order to cover administration costs undertaken up to that time.

Illness or other unforeseen circumstances

In the event that illness or other unforeseen circumstance that would prevent a learner from completing a course for which full payment has been made to Delta Training, the learner will be required to supply a letter describing the circumstances and a doctor’s certificate. On acceptance of the supplied information, Delta Training may offer a place in another course free of charge, otherwise a partial refund (up to 75%) may be given.

Refund Policy and Procedure    

Delta Training will refund all prior paid fees to the client, provided that at least 1 weeks’ notice is given prior to the commencement of the course. 

Delta Training’s cancellation policy is:

  • If less than 7 days’ notice is given, then a 50% refund will be made.

  • If less than 24hrs notice is given, then no refund will be made.

There is no charge for a Learner to transfer to another course with Delta Training.

Delta Training reserves the right to withdraw or withhold certifications or qualifications for training received when a refund is made.  Where a refund is made due to a learner’s complaint and it is established that the learner’s complaint is fully justified Delta Training will not withdraw or withhold certification.

Refunds will be repaid by a similar method to how the monies were collected

Eg Cash will be refunded in cash, unless there was a need to post the money then a cheque would be sent

Credit cards would be reaccredited with the correct amount.  

Guarantee of Training

Delta Training undertakes that in the event they are unable for any reason to deliver training that has been paid for in full, they will refund the course fees or make alternative arrangements.


Course Entry Requirements

Age of Learners

All Learners must be 18 years or older.

Course sizes 

Course sizes will depend on the type of course being delivered; in the case of a larger course extra trainers will be provided to ensure a positive learning experience for all Learners.

Diverse Learner Needs

Delta Training aims to identify and respond to the learning needs of all Learners. It is our intention that all Trainer/Assessors are to identify, at the start of training, the learning and assessment needs of their Learners. This may be accomplished informally through class discussion.

Trainers will ask questions that reveal;

·         The general English level of the Learners,

·         Understanding of subject concepts and technical skills,

·         Previous experience and considerations regarding possible assessment formats.

Learners should express their views about their learning needs at all stages of their learning experience.

Delta Training helps Learners to identify their learning needs through;

·         The induction procedure,

·         Learner Feedback Forms,

·         Email surveys,

·         Trainer/Assessor discussion and

·         An open invitation to approach Delta Training with suggestions at any stage.


Reasonable Adjustments

If a Learner meets entry requirements, Delta Training will make ‘reasonable adjustments’ for them to complete their course work or demonstrate competency.

This may include adjusting;

·         The physical environment,

·         The Learner materials or

·         The manner that a theory test is completed.

If a Learner with a disability meets entry requirements, Delta Training endeavours to make changes or ‘reasonable adjustments’ necessary for that Learner to undertake course-work.

In situations where a Learner with a disability informs Delta Training of what they need to be able to train, Delta Training will make every effort to accommodate. Delta Training seeks advice from disability areas within government departments or organisations that represent or provide services to Learners with a disability.

Adjustments include:

·         Adapting educational premises - making ramps, modifying toilets and ensuring that classes are in rooms accessible to the Learner with a disability.

·         Changing assessment procedures -  allowing for alternative examination methods such as oral exams, or allowing additional time for someone else to write an exam for a Learner with a disability.

·         Changing course delivery - providing study notes or research materials in different formats or providing a sign language interpreter for a deaf Learner.

NB: Please inform your Trainer/Assessor prior to the commencement of the course if you have any injuries or illness that may impede your completion of set tasks and/or activities. For example:

·         If you are claustrophobic and undertaking the Confined Space Entry or Confined Space Entry Refresher courses.

·         If you are afraid of heights or suffer from vertigo and undertaking the Work Safely at Heights course.

Learners with a Disability

A Learner with a disability has the right to study at an educational institution in the same way as any other Learner. The Disability Discrimination Act makes it illegal for an educational authority to discriminate against Learners with a disability. A registered training organisation (RTO) may not prejudice and must offer people with a disability the same educational opportunities as everyone else. The DDA protects people with a disability against discrimination in education, such as:


·         Refusal or failure to accept an application for admission from a Learner with a disability.

·         Accepting a Learner with a disability on less favourable terms or conditions than others. For example, asking a Learner with a disability to pay higher fees.


·         Denying or limiting access to Learner with a disability. For example, delivering lectures in an inaccessible format, inaccessible Learner facilities.

·         Subjecting a Learner with a disability to any other detriment such as discriminatory selection criteria.

Competency Based Training

All training is based on the principles of Competency Based Training.

Flexible delivery of Learners training

Delta Training practices the principles of flexible delivery. Programs are designed and delivered in a way that is best suited to the course content and the needs of the Learners. This means Delta Training will use company documentation as a training aid to ensure learners maximise the use of time in the class. Scenarios will be aligned with the tasks to be completed in the work place.

Training Package Requirements

All nationally recognized training, delivery and assessment comply with the requirements of the nationally endorsed Training Packages or Accredited Course Guidelines. Learners may access this information and familiarize themselves with each unit of competency’s criteria and assessment requirements.

Some courses eg Confined Space will also display competency sheets to help you understand what tasks competencies are required.

Industry consultation

Delta Training liaises with industry representatives to confirm the currency of all course material and to ensure training reflects industry needs. This consultation is essential, so that training outcomes meet the knowledge and skill demands of industry Consultation also ensures assessment strategies cover significant points and provide results that are useful to prospective employers.

Validation and Moderation

Delta Training ensures that our business model moderates all assessment tasks to ensure that the tasks, and hence the results, are reliable, valid and fair and to ensure that the marking procedures are also fair and valid.

Validating an assessment tool involves checking that the assessment task produces valid, reliable, sufficient, current and authentic evidence to enable reasonable judgments to be made as to whether the requirements of the relevant aspects of the Training Package or accredited course have been met. It includes reviewing and making recommendations for future improvements to the assessment tool, process and/or outcomes.

Assessment tasks and course results are moderated (results and assessments made are reviewed to determine whether the tool is providing consistency and reliable outcomes) by course advisory committees at bi-annual meetings.

Superseded Units/Qualifications

It is the aim of Delta Training to ensure that Learners have every opportunity to undertake the most current national qualification. When a Training Package or Unit of Competency is superseded, there will be a transition period that will enable existing Learners to finish current training and assessment in the superseded unit of competency/qualification in which they are enrolled.

As soon as is practical after the endorsement of the new training package, Delta Training will commence delivery of the new units of competency. There will be a monitored review of training resources, training and assessment strategies and advertising materials. Mapping of the old training package qualifications to the new will be accessed and any professional development requirements of current and prospective trainers and assessors will be identified and implemented.

During this transition period particular attention will be paid to monitoring client feedback and the implementation of any changes that are identified as necessary in this process.

(For further information, please refer to ‘transition to RTO new training package policy and procedure’.)

Employability Skills

All training provided by Delta Training include accredited units of competency which are Nationally Recognised and provide Learners with a range of the 8 employability skills.

These are identified and included in the Delta Training, training and assessment strategies, which are;

  • Communication - that contributes to productive and harmonious relations across employees and customers.
  • Teamwork- that contributes to productive working relationships and outcomes.
  • Problem solving - that contributes to productive outcomes initiative and enterprise.
  • Initiative and enterprise - that contribute to innovative outcomes.
  • Planning and organising - that contribute to long and short-term strategic planning self-management.
  • Self-management - that contributes to employee satisfaction and growth.
  • Learning that - contributes to ongoing improvement and expansion in employee and company operations and outcomes. This includes:
  • Technology - that contributes to the effective carrying out of tasks, including the use of computers, mobile phones and other work related technology

Learning Methods

Delta Training uses a variety of delivery methods including;

·         PowerPoint presentations,

·         Videos,

·         Case studies and scenarios,

·         Practical demonstrations,

·         Written and verbal questions and answers.

Throughout each course, Learners must demonstrate competency during a series of activities, skills evaluation and assessments which include the following:

·         Scenario-problem solving

·         Questioning

·         Written project work

·         Written Assessment

·         Practical Assessment

Recognition of Learner Prior Learning (RPL)

Delta Training has a policy of fully recognising prior learning in accordance with the principles of competency based training.

Delta Training will recognise qualifications under Delta Trainings scope of registration, details of which can be obtained from (RTO 40510:).

Claims for the recognition of prior learning can be initiated by a Learner or by a Trainer/Assessor on behalf of a Learner prior to the commencement of a course and at booking time. The compiling of evidence to support any such claim is the sole responsibility of the Learner, although Delta Training will provide guidance and advice where necessary.

All claims for recognition of prior learning must be put in writing and a RPL Application Form completed. Applications will need to be supported by a portfolio of evidence, which is to be prepared and submitted by the Learner.

Applications for RPL will be managed and assessed by a Trainer/Assessor with relevant qualifications and then ratified by the Managing Partner.

The fee to conduct an RPL with be charged at the daily rate of $1350 plus GST per day or part thereof, with a minimum 4 hours (Half day) being required to process the RPL.

RPL Assessment Procedure and Criteria

  1. Contact Delta Training, requesting to have an RPL application considered.
  2. Delta Training will provide and advise the applicant to complete the RPL form and advise of the requirements and fees associated with the RPL process.
  3. On receipt of the RPL form and associated documentation, The Managing Partner, or person designated by the Managing Partner will process the RPL application within 5 working days.
  4. The applicant will be notified of the outcome within 10 working days after receipt of the RPL form and associated documentation. If successful a statement of attainment will be issued.
  5. If the applicant is not successful in the RPL application, they will be advised that did not meet the required areas of competency. They will be advised in writing, of the components of the course that must be completed prior to issue of the statement of attainment.

NB: For RPL/RCC Application Form, please see Appendix 1 of this document.

Recognition of Current Qualifications/Credit Transfer Policy and Procedure

Current Qualification/Credit Transfer is the recognition of academic credits gained through formal study at Registered Training Organisations (RTOs), professional bodies or enterprises and universities. Current Qualification/Credit Transfer is credit given based on documentary evidence of statement of attainment/qualifications. Delta Training undertakes to recognise qualifications issued by other Australian Registered Training Organisations who have authority to issue qualifications. Credit Transfer will be granted upon receipt of sufficient evidence to support the application.

Where Learners hold current qualifications or Statements of Attainment for units of competency completed and awarded by other Australian RTOs, these Learners will receive credit for the relevant units.


NB: For RPL/RCC Application Form, please see Appendix 1 of this document.


Induction requirements at the training course

Housekeeping responsibilities as well as fire and evacuation procedures will be explained at the induction process and at the beginning of the course for your training venue. Your Trainer/Assessor will provide you with this information at the start of your course. If this does not occur, please bring this to your Trainer/Assessor’s attention as if may have been oversight and is mandatory information.

During the overview of the course the following g will be explained;

          Assessment requirements will be explained on how you can achieve competency for this course.

          Cheating and plagiarism

          Services that are offered Delta Training



          OH&S/WHS For Learners

          Hazard and incident reporting for Learners

          Any medical issues that the Learner may have

          First Aid Procedures

          Complaints Procedures

          Appeals Process for Assessments

          Discrimination Policy

          Recognition of Prior Learning(RPL)

          Learner Rights: Fair and Equitable workplace, Positive learning environment

          Learner Responsibilities:

          Act safely and under trainers direction at all times

          If unsure of something ASK

          If unsure if something is safe…ASK

          Be present at every class, ensure that any areas of difficulty are reported to the trainer/assessor

          If problems reading/writing or with understanding please see your trainer

          If you have any cultural requirements, please see your trainer

Details are included in this Learner Handbook  

Assessment Policy

Delta Training adheres to the National Assessment Principles applicable to the Vocational Education and Training (VET) sector. These Principles support the award of qualifications or Statements of Attainment as prescribed in the Australian Qualifications Framework and guarantee that their qualification/s will be recognised nationally.

Since assessment and training is a cooperative process, Delta Training will make sure that learners are able to participate fully in the assessment process. Delta Training guarantees that learners will be able to raise issues and challenge the assessment outcome where they feel principles of fairness and equity (as well as competence to assess) has not been met.

Assessment Procedure

Assessment tasks are designed to evaluate evidence that a Learner can demonstrate all relevant subject competencies to the required levels.

All units will be assessed during the time allocated for course by the trainer/assessor.

All assessment tasks are competency based and cover the entire scope of the unit/s covered in the training program

Assessment methods and tools used will be made clear to the Learner prior to and during the learning process. The Assessor/trainer will ensure the Learner understands the expectations of the assessment. Time will be given for practice during the training to ensure that all Learners have the maximum opportunity to achieve competency. 

Results of all assessments will be given directly to the learner as soon as possible after the assessment process. 

Feedback will be sought from all Learners on the assessment process. This will be documented on the Assessment Task Checklists and through the Learner questionnaire.


Assessment will be both formative and summative. The Formative assessment will be while the Learners are practicing the skills prior to the Summative assessment where the learners will be expected to complete tasks to the required standard. The Trainer/Assessor will instruct the Learners to complete assessment tasks as documented in the course workbook. The Trainer/Assessor will provide documentation, equipment, props and any other requirements to ensure the Learner has the best opportunity to be deemed satisfactory in the Tasks. The Tasks are broken up into Assessment Observation Criteria. Each of these Criteria will be assessed individually and marked S (satisfactory) or NYS (not yet satisfactory) on the Assessment Task Checklist, and any additional comments will be recorded. The Trainer/Assessor will also be assessing all Learners on the ability to work as part of a team.


Assessment Methods

Assessment is conducted in four (4) different ways, depending on the course being undertaken. These are as follows:-

1.    Theory - Online - the learner undertakes theory learning and assessment at a ‘self-paced’ level. Each learner completes the information PowerPoints and videos, then answers an assessment which is marked online. This component is self-correcting and once the Learners have completed the exercise the office will be notified.

2.    Practical Assessment – The final practical assessments will be a Summative Assessment. Practical Activities completed throughout the course will be instructional or Formative assessments.

Practical Assessments will be completed as an Individual or part of a Team, depending on the required outcome. The Assessment Criteria will determine the outcome.

The Learner may ask for clarification as required from the Trainer/Assessor at any stage.

On completion of the Assessment the Trainer/Assessor will mark the Assessment Task form with a red pen against the Assessment Observation Criteria.

To be deemed satisfactory in this assessment task, you must adequately address all the assessment observation criteria. All questions must be answered correctly, if this is not achieved on Attempt 1 you will be allowed 2 further attempts.

Attempt 2 – The Trainer/Assessor will discuss the incorrect or missed activities with the learner.  The Trainer/Assessor will ask the learner to complete the task a second time. If the Learner is able to complete the activity correctly, the assessment will be marked as satisfactory. If at this stage the result is still unsatisfactory, the Learner will be allowed to undertake a third attempt.

Attempt 3 – The Trainer/Assessor will discuss the incorrect or missed activities with the learner and will then ask the learner to stand to the side and watch while another candidate completes their practical assessment.  The Trainer/Assessor will ask the learner to complete the task a third time. If the Learner is able to complete the activity correctly the assessment will be marked as satisfactory.

If Learner is unable to meet the above criteria, the Learner would be directed to the, (If a Learner is still deemed “Not Yet Satisfactory”. (See Below))


3.   Written Assessments

Written Assessment Type A– Learners will be given a Summative written exam including written and multiple choice questions to complete.

In this assessment, the Learner will be assessed on their ability to demonstrate knowledge of the skills gained during the training.  

The written assessment is an open book assessment and requires all questions must be answered correctly pass. The Learner will be required to read the entire question and answer choices in detail, before making a selection. The most correct answer is the one to circle as the learners preferred answer.

The Learner must complete the assessment without assistance from other persons, except if clarification is required from the Trainer/Assessor.

On completion of the assessment the Trainer/Assessor will mark the written exam with a red pen in accordance with the exam answer key.

All questions must be answered correctly if this is not achieved on Attempt 1 you will be allowed 2 further attempts.

Attempt 2 – The Trainer/Assessor will discuss the incorrect or missed answer/s with the learner.  The Trainer/Assessor will ask the learner to mark the incorrect answer with a line and the learners initials are to be placed next to the alternative choice.

If the Learner is able to explain the correct answer, the assessment will be marked as satisfactory.

If at this stage the Trainer/Assessor is unable to sign off the Learner as Satisfactory a third attempt will be offered.

Attempt 3 – The Trainer/Assessor offer the Learner an alternative course assessment exam where all questions must be answered correctly to complete. The process will be the same as for the Attempt 1 Assessment Exam.

If the Learner is unable to meet the above criteria, they would be directed to the (If a Learner is still deemed “Not Yet Satisfactory”. (See Below))


Written Assessment Type B Learners will be required to complete documentation for example; Confined Space Permits, JSA’s/SWMS, this is a Summative assessment.

In this assessment, the Learner will be assessed on their ability to demonstrate knowledge of the skills gained during the training.  

The written assessment is an open book assessment and requires the Learner to

·                     Work as a member of a team

·                     Use Company Policy and Procedures to complete permits or similar

·                     Use Legislative documentation - Acts, Regulations and Compliance Codes to ensure the simulated work site meets all legislative requirements.

The Learner must undertake the assessment as part of a team, but the final documents produced must be the Learners work in their own hand writing.

On completion of the assessment the Trainer/Assessor will ask you to pass the assessment documents to them. The Trainer/Assessor will mark the assessments with a red pen against the assessment criteria.

To be deemed satisfactory in this assessment task, you must adequately address all the assessment criteria. All questions must be answered correctly if this is not achieved on Attempt 1 you will be allowed 2 further attempts.

Attempt 2 – The Trainer/Assessor will discuss the incorrect or missed answer/s with the learner. 

If the Learner is able to explain the correct answer, the assessment will be updated and marked as satisfactory.

If at this stage the Trainer/Assessor is unable to sign off the Learner as Satisfactory a third attempt will be offered.

Attempt 3 – The Trainer/Assessor will offer the Learner an alternative assessment with where all questions must be answered correctly to be deemed competent. The process will be the same as attempt 1.

If the Learner is unable to meet the above criteria, they would be directed to the (If a Learner is still deemed “Not Yet Satisfactory”. (See Below))


4.    Theory - Oral Assessment – Learners will be asked questions, as a formative process. During the induction the Trainer/Assessor will give clear instructions on the questioning process. Oral questioning throughout the course will assist the Trainer/Assessor with forming an assessment of the Learners.

When questions are not answered correctly, the Trainer/Assessor will explain subjects which are unfamiliar to Learners in more depth.

During the Practical Assessment – Oral Assessments will be Summative as a method of ensuring a full understanding of documentation completed by the individual Learner.

Attempt 2 – The Trainer/Assessor will discuss questions or give further instruction about the activity to the learner who is not deemed satisfactorily. The trainer will also use constructive comments if required in order to ensure each individual learns from any slight shortcomings in technique. The Trainer/Assessor will ask the learner to complete the activity for a second time.

If the Learner is able to explain the correct answer or perform the activity assessment the Learner will then be marked as satisfactory. If at this stage the Trainer/Assessor is unable to sign off the Learner as satisfactory a third attempt will be offered.

Attempt 3 The Trainer/Assessor offer the Learner additional questions and opportunity to complete the Tasks again.  If the Learner is unable to meet the above criteria, they would be directed to the (If a Learner is still deemed “Not Yet Satisfactory”. (See Below))

NOTE:  No learner can be signed as competent unless they have successfully completed all the assessment tasks.

Assessment Sign off

Assessment will involve learners completing tasks to demonstrate competency in the required unit/s. Learners will be provided with every opportunity to demonstrate that they can complete the required tasks.

If a learner is deemed “Not Yet Satisfactory”.

If a Learner is still deemed “Not Yet Satisfactory” in any unit/s, the Learner would then have the option to attend a second course within one month of the original course at no extra charge.

The Learner would arrange the second course with the Course Co-ordinator, who would offer alternative dates. During the second course the learner would be expected to complete all tasks and assessments as per course requirements. 


 If at this stage the learner is still unsatisfied please refer to the GRIEVANCE, COMPLAINT and APPEALS PROCEDURE


Feedback is pivotal in our efforts to continue to improve the services and courses that we offer. When your Trainer/Assessor asks you to complete a survey, please take time to give a considered response. We do listen and we do act on your suggestions for improvements. Feedback is also encouraged at any time by phoning the office and speaking to the course co-ordinator.


Delta Training issues Statements of Attainment for the nationally recognised Unit/s of Competency to learners who meet the required outcomes of a unit or units of competency, in accordance with all appropriate National Guidelines.

On successful completion of a course, the Trainer/Assessors will submit the completed Learner documentation to the course coordinator for checking and entry into the electronic data management system (Power Pro). At this time a statement of attainment will be produced and mailed to the client or individual, once payment in full has been received for the training.

Learners will be eligible to receive a Statement of Attainment for the units successfully completed within the course.

All statements of attainment issued will be issued without alteration or erasure and be identified by a unique number printed on the statement and an embossed label to ensure the document cannot be tampered with or reproduced.

The Statement of Attainment is sent via Australia Post in an Express Post Envelope, with a prepaid signature label attached.  This ensures that the certificates can be tracked and requires a signature on pick up to verify that the certificate reaches the intended recipient.

Replacement of Statements of Attainment

Requests for replacement of Statements of Attainment will be issued on receipt of a written request from the Learner or client. The written request may be in the form of an email as long as the Learners signature is included, other details required are;

·         The full name of the Learner.

·         Contact details - including day time phone contact 

·         Postal address – to send the certificate to.

·         The title of the course completed, eg confined space.

·         The reason for replacement.

·         An administration fee of $50 will apply, this may be paid by any of the Payment Methods. 


During the course enrolment process, personal details of Learners are recorded (i.e. name and address) on the enrolment form, this information is then transferred in to an internal database.

All short courses are scanned and entered into our database. Files are stored for the legislated period of time and electronic files are backed up regularly. Delta Training will only collect personal information that is necessary for one or more of its functions or activities. Delta Training will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.

Delta Training will take all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.

Delta Training will take all reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used.

Personal information held by Delta Training about an individual, will be provided to the individual on request by the individual, in a form or manner suitable to the individual’s reasonable needs.

Delta Training will not transfer personal information about an individual to any other location other than the Delta Training Office and as legally required to government agencies.

Delta Training will not collect Sensitive Information about an individual unless:

  • the individual has consented; or
  • the collection is required by law

 Delta Training will maintain a record of all statements of attainment issued for a period of 30 years.

Information concerning contact details, financial status, academic status, attendance status, registration details, identification details, evaluations, feedback, and surveys are all confidential.

The files are securely stored as per the Delta Training Back up procedure.

Access to Learners Records

Delta Training has a clear and transparent policy regarding Learner’s access to training records.

Requests for Learner Records will be issued on receipt of a written request from the Learner. The written request may be in the form of an email as long as the Learners signature is included, other details required are;

·         The full name of the learner.

·         Contact details - including day time phone contact 

·         Postal address – to send records to.

·         The title of the course completed, eg confined space.

·         The documents required.

·         An administration fee of $50 will apply, this may be paid by any of the Payment Methods. 

This request will be processed by the course co-ordinator,

It may take up to ten working days for the requested information to be supplied. Information will be posted via Australia post registered mail which requires the client’s signature.

Delta Training also has an obligation to supply Clients (The company representative who purchases training)

·         With a copy of the course roll and attendance sheet which includes Name of Learner, Name of Learners Company and the Learners Signature,

·         Statement of attainment when paid for by the Learners employer.

In this case if a learner requires a second copy of a certificate see Statements of Attainment.

Learners have access to personal records upon written request to the Managing Partner. In all cases, Delta Training will require proof of identity to protect the privacy of all learners’ information.

Current Contact Details

Learners are obligated to inform Delta Training of their current contact details and any change in these details. Learners should be advised that if they do not receive any correspondence due to incorrect contact details they are fully responsible.


Delta Training is bound by the Privacy Act and respects Learners, staff and Trainers/Assessor’ right to privacy. Delta Training provides training and assessment services to the general public and business sector. Information is collected from Learners upon initial enquiry in order to send out course information and is collected at enrolment and during the provision of the training and assessment. Delta Training may use personal information to advise Learners of upcoming events and training courses, for marketing and research purposes. In addition feedback on services provided through surveys is collected. This feedback assists us improve the quality of the services and training and is treated confidentially.

Delta Training will only disclose information to other parties as stated above, as required by

Law or as otherwise allowed under the relevant Privacy Legislation.



Delta Training is committed to providing a safe and healthy learning and work environment. Delta Training encourages all persons to regard accident prevention and safety as a collective and individual responsibility.

Please Note: Any Learner who breaches any safety requirement will immediately be asked to stop what they are doing, will fail that activity and may be requested to leave the course. This will be at the discretion of the Trainer/assessor. If this does occur please refer to the Grievance & Complaints Procedure.

Delta Training recognises its responsibility under the OH&S and WHS Acts and related regulations. The MANAGING PARTNER has overall responsibility for ensuring the health and safety of staff, Learners, contractors and visitors.
This includes being able to:

·         Provide and maintain safe plant, equipment and systems of work.

·         Provide, monitor and maintain systems for safe use, handling, storage and transportation of plant, equipment and substances.

·         Maintain the workplace in a safe and healthy condition.

·         Provide adequate facilities to protect the welfare of all employees.

·         Provide information, training and supervision for all staff and contractors, helping them to integrate OH&S AND WHS into their work areas and roles.

·         Provide information, where relevant, to Learners, allowing them to learn in a safe and healthy manner.

·         Check OH&S AND WHS system compliance via ongoing auditing.

·         Integrate continuous improvement into OH&S AND WHS performance.

OH&S AND WHS duties

Delta Training is committed to taking practicable steps to provide and maintain a safe and healthy work and learning environment for all staff, Learners, and contractors. Specific responsibilities are shown below. 

Delta Training Management:

·         Are responsible for the effective implementation and regular review of OH&S/WHS.

·         Must observe, implement and fulfil responsibilities under legislation that applies to OH&S/WHS and endeavour to comply with relevant standards and codes of practice.

·         Must ensure that the agreed procedures for regular consultation between management and staff are followed.

·         Are responsible for ensuring that an OH&S/WHS management system is implemented.

Staff, contractors, Learners and visitors:

·         Have a duty to themselves and others. Have a responsibility to cooperate with all OH&S/WHS processes.

·         Have a responsibility to comply with relevant Delta Training OH&S/WHS management system policies and procedures.

·         Must not bypass or misuse systems or equipment provided for OH&S/WHS purposes.

·         Must report any unsafe conditions which come to their attention to the MANAGING PARTNER/Trainer/Assessor.

Monitoring and review

Delta Training monitors the OH&S/WHS management policies and procedures. Outcomes of OH&S/WHS monitoring are used to help maintain appropriate risk controls. The effectiveness of these risk controls and this monitoring and review process is linked to Delta Training’s Continuous Improvement processes.

Safety & Health

Risk management is recognised as an integral part of good management practice. Risk management in relation to OH&S/WHS is the process of recognising situations which have the potential to cause harm to people or property, and doing something to prevent the hazardous situation occurring or the person being harmed.

There are five steps in a workplace health and safety risk management process:

1)    Identify hazards.

2)    Assess how serious are the risks that arise from the hazard.

3)    Decide on control measures to prevent or minimise the level of risk.

4)    Implement control measures.

5)    Monitor and review the effectiveness of measures.


UV/ Sun exposure

A Sun Protection Policy has been implemented to ensure all staff, Learners and contractors who spend all or part of the day outdoors are provided with appropriate sun protection control measures to ensure a safe work and educational environment.

Accidents, Injuries and Near Misses

Delta Training is committed to preventing injury and illness by providing a safe and healthy work environment. All incidents and near misses are required to be reported on a Near Miss form. Delta Training will ensure that the injured person receives appropriate first aid and/or medical treatment as soon as possible and will conduct an investigation to reasonably prevent a recurrence. Learners and employees are expected to take care to prevent work-related injuries to themselves and to others.

Investigating incidents and accidents

The Managing Partner is responsible for investigating incidents and accidents. Following the report of an incident (near miss) or accident (and after first aid and other injury management processes have been implemented), the Managing Partner will undertake an investigation as soon as possible.

The process for investigations is as follows.

·         Interview all people involved in the accident or incident and witnesses.

·         Use the risk management approach to help understand the underlying hazards that caused the incident or accident and whether controls failed, were insufficient or were absent.

·         Listen to recommendations of people involved in the incident or accident about what is required to prevent such incidents or accidents in the future.

·         Analyse results of investigation and document recommended courses of action for evaluation by the Managing Partner.

·         Once action is approved, communicates outcomes and planned actions



Access and equity policies (PD/RTO-RTO POLICY –ACCESS AND EQUITY) are incorporated into all operational procedures. Delta Training prohibits discrimination towards any group or individual in any form, inclusive of, Gender, Physical or intellectual or psychiatric disability or any organism capable of causing disease, Pregnancy, Homosexuality (male or female, actual or presumed), Race, colour, nationality, ethnic or ethno-religious background, Age ( except in the case of under 18 years, as Delta Training does not have the correct processes in place for this age group), Marital status or Socio-economic factors.

Our training programs are designed and wherever possible facilities are set up to enhance flexibility of delivery in order to maximize the opportunity for access and participation by all Learners.

Delta Training achieves this by:

·         Promoting access to training for all people regardless of gender, socio- economic background, disability, ethnic origin, sexual orientation or race.

·         Ensuring training services are delivered in a non-discriminatory, open and respectful manner.

·         Training all staff members so that they are appropriately skilled in access and equity issues.

·         Providing reasonable access to learners of all levels

·         Providing culturally inclusive language, literacy and numeracy advice that help in meeting personal training goals.

Learners need to be aware of the following definitions:

·         Bullying - is unwelcome and offensive behaviour that intimidates, humiliates and/or undermines a person or group. Bullying involves a persistent pattern of behaviour over a period time and may include verbal abuse, physical assault, unjustified criticism, sarcasm, insult, spreading false or malicious rumours about someone, isolating or ignoring a person, putting people under unnecessary pressure with overwork or impossible deadlines, and sabotaging someone's work or their ability to do their job by not providing them with vital information and resources. 

·         Confidentiality - refers to information kept in trust and divulged only to those who need and have the right to know.

·         Discrimination - is treating someone unfairly or unequally simply because they belong to a group or category of people. Equal opportunity laws prohibit discrimination on the grounds of sex, marital status, pregnancy, family responsibility, family status, race, religious beliefs, political conviction, gender, history, impairment, age or sexual orientation. Victimisation is also treated as another form of discrimination.

·         Harassment- is any unwelcome and uninvited comment or action that results in a person being intimidated, offended, humiliated or embarrassed.

·         Racial Harassment - occurs when a person is threatened, abused, insulted or taunted in relation to their race, descent or nationality, colour, language or ethnic origin, or a racial characteristic. It may include derogatory remarks, innuendo and slur, intolerance, mimicry or mockery, displays of material prejudicial to a particular race, racial jokes, allocating least favourable jobs or singling out for unfair treatment.

·         Sexual Harassment - is any verbal or physical sexual conduct that is unwelcome and uninvited. It may include kissing, embracing, patting, pinching, touching, leering or gestures, questions about a person's private or sexual life, requests for sexual favours, smutty jokes, phone calls, emails, facsimiles or messages, offensive noises or displays of sexually graphic or suggestive material.

·          Victimisation - is punishing or treating an individual unfairly because they have made a complaint, or are believes to have made a complaint, or to have supported someone who has made a complaint

Legislation in Training

Delta Training monitors relevant legislation which impacts on all training programs. Delta Training includes information regarding legislation to Learners in their Learners workbooks for each particular course.



Delta Training has a Grievance, Complaint, and Appeals Procedure ensuring that all Learner grievances are considered confidentially with expediency and to the satisfaction of all parties involved. All complaints and appeals are taken seriously and their findings incorporated into procedures as appropriate.

Should a Learner have a complaint or appeal, the following steps are to be followed;

1.    Learner should discuss the issue/complaint with the person involved to resolve it verbally.

2.    If no resolution is reached, Learner should discuss the issue/complaint with his/her Trainer/Assessor to see if it can be resolved.

3.    If no resolution is reached, Learner should direct the following information relating to the complaint or appeal in writing within 10 working days to the Managing Partner:

·         Description of the complaint or appeal

·         State whether you wish to formally present your case

·         Steps you have taken to deal with it

·         Any witnesses to the situation that caused the complaint

·         How you think the issue can be resolved and suggestions on how to prevent future    recurrence

·         Any other information that you feel is relevant.

·         Addressed to

Personal and Confidential

Managing Partner

Delta Training

PO Box 166

Euroa, Vic, 3666

4.    The Managing Partner will review the complaint, include it in the complaints register and interview all parties involved.

5.    Any issues resulting from the complaint are reviewed during the RTO Administration Monthly Meeting and documented in the minutes.

6.    If required obtain an independent external mediator to review and verify the complaint and rectifications required.

7.    All parties involved will receive a written statement of the outcomes, including reasons for the decision within 20 working days.

8.    If the Learner is still not happy with external mediation, he/she may take his/her complaint to the ASQA Complaints Team

Australian Skills Quality Authority

GPO Box 9928


Tel: 1300 701 801


All documentation relating to complaints or appeals should be archived for audit purposes.

The Managing Partner will be the person responsible for the implementation and maintenance of the process.

While the complaints process is in place the Learners enrolment will not be suspended, deferred, and or cancelled whilst a complaints and appeals procedure is being conducted.


Delta Training will monitor and review all complaints and appeals to prevent their recurrence and to improve the RTO’s operations or services. These will be monitored and reviewed at the monthly management meetings, or sooner if required, by the Managing Partner, Course coordinator and management staff. Meeting minutes will detail outcomes and actions, including time lines for corrective actions. These will also be included into the continuous improvement register.


Delta Training where applicable will assist Learners with the following services

General Support

Delta Training has a designated support person on site to assist and co-ordinate support for Learners, (This person is the course co-ordinator).

Medical Support

In the case of the Learner requiring medical assistance Delta Training’s Trainer/Assessors are all first aid trained.

·         Initial first aid will be provided by Delta Training

·         Delta Training will if required phone for Medical Support and an Ambulance to transport the Learner to the nearest medical facility, at the Learners costs.

Language, Literacy & Numeracy (LNN) Support


There is an expectation that Learners will have the required levels of LLN to successfully complete the training. Where LLN issues are a concern, please discuss this with your Trainer/Assessor and options for means of achieving the required LLN skills will be discussed.

There may be the opportunity available for you reasonable adjustment concerning the assessment process, depending on the level of support you require. This will be determined during the enrolment process.


Some examples of the type of procedures and support that we can offer include:


·         Assisting essential writing tasks.

·         Considering the use of group exercises’ for assessments.

·         Providing examples and models of completed tasks,

·         Using clear headings, highlighting certain key words or phrases.

·         Providing explanations of all technical terms used.


·         Presenting information in small chunks and speaking clearly, concisely and not too quickly.

·         Giving clear instructions in a logical sequence.

·         Encouraging you to ask questions.

·         Asking questions to ensure you understand.


·         There is very little numeracy required in the short courses that we offer. However we encourage the use of calculators.


·         Students may be referred to external agencies for support, for example available LLN courses at local TAFE’s in your area.

Training Outcomes

All delivery and assessment is geared towards one final outcome - that is the awarding of a nationally recognised statement of attainments. Hence delivery and assessment will be conducted according to the competency unit criteria as stipulated in the training package or accredited course.

Cheating & Plagiarism

Learners undertaking Delta Training courses must submit their own work.

When using reference material, it is the ethical responsibility of each learner to identify the source the material as part of the work submitted. Failure to do so is considered deceitful and dishonest and the learner could be deemed to be cheating and/or plagiarism, which is subject to disciplinary action.

Cheating includes but is not limited to:

1.    Plagiarism

Plagiarism is defined as the act of presenting the ideas and/or the work of another person/s as if they were one’s own. Course Learners must use quotation marks or footnotes to indicate their sources if material presented is derived from conducted research and to acknowledge the original author of any work presented.

Plagiarism includes but is not limited to:

·   Reproduction of phrases and/or the use of another’s specific language

·   Failure to give credit for ideas and statements that rightfully belong to another

2.    Cheating is defined as the act of attempting to obtain credit for work produced by another person through dishonest, deceptive or fraudulent means.

2.    Copying in part or in whole from another person’s work during an examination/test

3.    Discussing answers or ideas in an examination/test – unless such discussion is specifically authorised by the Trainer/Assessor

4.    Using or displaying ‘cheat sheets’

5.    Allowing another person other than the officially enrolled Learner to represent them in class

6.    Submitting work that is not the learner’s own and/or has been completed by another person

7.    Supplying or communicating information to another person for the preparation of a written assessment and/or for the completion of assessment tasks during the course of an examination

8.    Submitting the exact same work as that of another learner

Disciplinary Procedure

Any RTO staff member or Learner who suspects an incidence of cheating or plagiarism is responsible for reporting the situation to the Trainer/Assessor in the first incidence. This will be referred to the Course Coordinator who will complete the Delta Training Complaints Form. The Course Coordinator will investigate the matter and determine what further action, if any, should be taken. The Managing Partner may also be involved in this process.


In the unlikely event that a learner is suspected of cheating or plagiarism, the Delta Training Trainer/Assessor should:-

·         Discuss the issue with the suspected offender

·         Investigate to verify their suspicions with relevant evidence

·         Notify the , Course Co-ordinator, Managing Partner and/or the ‘Onsite Client Contact’

·         Provide the learner with the opportunity to state their case by requesting a time to discuss the matter with them.


The penalties for academic misconduct include:

·         assigning Not Satisfactorily Completed to an assessment task

·         awarding of Not Yet Competent for a unit of competency

·         suspension from the course

·         cancellation of enrolment   



All Learners are expected to behave in a considerate and courteous manner when dealing with staff and other Learners, which includes but not limited to the following;


·         Alcohol is NOT permitted in the training environment. A Learner who appears to be affected by alcohol cannot attend the training.

·         Smoking is not permitted in and around the training environment.

·         Drugs are not permitted in the training environment. Anybody found suspected having any sort of dealing with illicit drugs will be expelled from the course and will be reported to the police. A Learner who appears to be affected by drugs cannot attend the training. If you are taking any medication that may affect your ability to undertake training safely, eg Panadeine, please advise your Trainer/Assessor.

·         Firearms and knives cannot be brought to the training course. Anybody found with any sort of weapons will be expelled from the course and will be reported to the Police.

·         Clothing should be neat and tidy. We suggest long pants and covered in shoes for any Learners who are attending practical courses such as working safely at heights, confined spaces etc. Workplace PPE may be required in addition to the above.

·         All litter to be removed following the class.

·         Learners who have medical issues that could affect their performance in the training course should identify this to the Course Co-ordinator or the Trainer/Assessor. Delta Training reserves the right to call the ambulance for assistance if you collapse and require attention.

·         Mobile phones, please do not make or receive calls or texts whilst the trainer is conducting training. If it is expected that you might get an urgent call, please communicate this possibility to the Trainer/Assessor before the course begins and place your mobile phone on silent and take the call outside the classroom.

·         All OH&S/WHS issues must be reported to your Trainer/Assessor.

·         If you are injured you must report it immediately to your Trainer/Assessor.

·         Learners should be at the course at least 10 minutes prior to the start of course. Failure to be on time may preclude you from attending and you may be required to transfer to another course.


Learner misconduct & disciplinary procedures


Delta Training will not tolerate misconduct under any circumstance and a Learner may be asked to leave the premises, (or the course) with no refund. Circumstances that may result in a Learner being asked to leave would include;

  • Not taking reasonable care for his or her own health and safety
  • Not taking reasonable care for the health and safety of persons
  • Not co-operating with his or her trainer/assessor with respect to any action taken by the employer to comply OH&S Acts & or OH&S Regulations. WHS in states & territories other than Vic. & WA

·         Cheating or lying about marks or assessments

·         Impairing others freedom to pursue their study

·         Conduct that brings Delta Training into disrepute

·         Plagiarizing material (See Cheating & Plagiarism)

·         Failure to comply with reasonable instruction or supervision

·         Conduct that places others at risk

·         Assault to any person including verbal, physical or threatening comments or gestures

·         Discrimination, harassment (of any sort), disorderly conduct, disruptive, abusive or anti-social behaviour

·         Destruction or damage to our property or premises used by Delta Training

·         Stealing any property or equipment belonging to a Learner or Delta Training

·         Persistent lateness or unacceptable disruption in the classroom

·         The use of profanities, crass or obscene language, drunkenness or influence by illegal substances

·         Failure to undertake assessments as set out by Delta Training

·         Behaviour that breaches the Privacy Act

·         Criminal or anti-social behaviour